About Your Local MINI Retailer | Sandal Huddersfield

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

171 ratings and 142 comments received in the last 90 days.

04 October 2026

Had to wait a long time for delivery but was worth it in the end

03 October 2026

Keinan was polite and knowledgable, and kept me informed/up to date throughout the whole buying process. No pushy sales talk.

30 September 2026

Good communication

29 September 2026

Ben Forrest was so helpful and answered and explained everything too us. Above and beyond service.

28 September 2026

Kienan at the Huddersfield Mini was great - the whole process was seamless

28 September 2026

Chris and the team went above and beyond in helping me through the whole process of choosing, buying and then picking up the car. First class !

26 September 2026

Very flawless and easy experience. Dec the advisor was brilliant and explained everything about the process. Brilliant service from start to finish

25 September 2026

All the staff were extremely knowledgeable, helpful, flexible and friendly.

24 September 2026

Excellent sales person. Excellent product knowledge. Absolutely brilliant

22 September 2026

I couldn't collect on the day I wanted, it only came with 1 key but when I talk to family with new minis they got 2 and I was told no discount but my other family members did

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22 September 2026

Jack was friendly and helpful and explained everything clearly.

17 September 2026

Always a delight to deal with Chris Greenwood and Fran Wood

13 September 2026

Ben the sales man was very helpful and we got what we wanted except for the John cooper cap ?? which would have been a nice gesture to throw one in free

11 September 2026

Fantastic service, helpful, knowledgable and super helpful

08 September 2026

Fantastic service

06 September 2026

Really happy with the service and attention given by Fran and the Mini team

03 September 2026

Keinan was brilliant from start to finish. Did not rush when talking us through our options and at no point did he try the 'hard sell'. When picking up our car he took his time showing us all the workings of it and at all times was professional.

25 August 2026

Jack in Sales was amazing from start to finish. Jack listened to what i needed, my style and knew exactly the mini for me. He was so calm on my first automatic lesson too!! Chris G in finance was lovely as usual and got everything sorted promptly!

21 August 2026

Nothing was too much trouble from start to finish i eas kept informed of my delivery date

18 August 2026

would definitely recommend MINI based on my experience. The whole process was easy and straightforward and the customer service was excellent. Fran was fantastic throughout and made me feel really looked after. I'm so happy with my MINI!

18 August 2026

Jack is brilliant

14 August 2026

Dec and Ange were very helpful and friendly! Answered all of my questions and made it very easy for me

10 August 2026

The salesman Dec was superb, he was polite friendly and knowledgable. I would recommend him to anyone looking for a MINI. The manager Ange was also great and very helpful.

08 August 2026

Very helpful, hassle free, timely service and delivered what we agreed

08 August 2026

Very attentive and freindly staff , made us feel comfortable throughout our dealings

07 August 2026

Friendly staff and not pushy

06 August 2026

Francesca has been a dream to deal with. We would recommend her and mini to anyone, she is polite, knowledgeable and informative.

02 August 2026

Helpful Infomative Easy

02 August 2026

The sales person (Declan Sweeney) who looked after us from our initial showroom visit through to handover was excellent. He was extremely helpful and knowledgeable and made us feel comfortable with our decision to move to our first fully electric car

02 August 2026

Everything was very clear! Very helpful staff.

28 July 2026

Declan Sweeney, was just incredible. It can be a very confusing and traumatic time buying a new car especially as it was procured through the Mobility. Protect this young man, he will serve you well.

28 July 2026

Polite and helpful. Full information given.

26 July 2026

The staff were very nice and professional. I was kept up to date at all times. They went out of their way to ensure the experience was good for me. Keinan was very good through the whole process.

26 July 2026

Agent was friendly and helpful

25 July 2026

Jack was very good and knowledgeable.

24 July 2026

the sales executive was excellent.second to none.

23 July 2026

Declan, at Huddersfield Sandal, was an excellent help, from start to finish, he made us feel welcome and helped us truly feel like part of the Mini Family.

23 July 2026

Fantastic staff, wonderful customer service. A wonderful experience :)

17 July 2026

Keinan Madden couldn't have been more friendly, helpful, flexible and efficient.

14 July 2026

Great experience throughout ...

13 July 2026

More like 4.5 stars. Overall very happy and satisfied with the purchase and delivery experience (Esp with Ben. He was very patience and nice!) except the dash cam issue I am experiencing. Felt like I shouldn't have to bring my car back so soon for it

12 July 2026

Very comprehensive handover and in particular the time spent to explain the operation of the car software.

09 July 2026

Sales person-Keinan- very easy to talk to and couldn't have been more helpful. He seemed very knowledgeable and wasn't pushy at all

03 October 2026

First visit service Vehicle dropped previous day,requested early collection due to distance travelled to perform service .ontacted at 10.30 for approx. Time we could collect as we were near to garage was told 1.5-2hrs Ended up eaving at 3.30 25.09

01 October 2026

The gentleman who came for the car was extremely helpful and polite.

01 October 2026

The lady who sorted out the mess was excellent

30 September 2026

Easy to book and I got a call to discuss what was needed. Lovely people to deal with. Beautiful showroom and customer waiting area to sit in. I felt valued. And got back my serviced and beautifully cleaned car.

30 September 2026

Great service, but car wasn't ready for the time originally specified, but the team were very helpful in sorting what they could for me

30 September 2026

Car returned looking great. Be better if it were cheaper!!

29 September 2026

While you wait with decent coffee.

29 September 2026

No video. No copy of service report from computer. No wash. No vac.

29 September 2026

Great service

28 September 2026

Total cost one third of what I was expecting

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27 September 2026

They were excellent with communication and the video was very good. Thorough.

27 September 2026

Excellent service .Kept us informed what was happenining and car valeted .

26 September 2026

A fantastic team works at Sandal. Outstanding.

25 September 2026

A slight confusion with the invoice which your staff sorted quickly and to my satisfaction

25 September 2026

Excellent customer service from booking appointment via telephone to the warm welcome when I dropped my car off and explanation of the process Efficient and professional thank you

25 September 2026

Very helpful and friendly manner.

25 September 2026

Good communication, helpful

24 September 2026

as part of the online booking I requested the oil was topped up, Beth mentioned this when I dropped the car off but this was not done. I wasnt however charged for this. On booking I was told there was a wash and vac included. This wasnt done either

22 September 2026

Friendly and welcoming staff. I was kept updated on progress of works whilst my car was with you.

21 September 2026

Did the job in a timely manner

21 September 2026

Terrible service. I arrived for my 9:30 MINI Pit Stop service and gave my name at reception. I was told to take a seat, but after an hour no one updated me. When I asked, they hadn't checked me in and another staff member thought I hadn't turned up.

20 September 2026

Excellent service from the staff. Very professional, knowledgeable and friendly (particularly Tracy).

20 September 2026

Nail found in tyre. Informed that tyre needed replacing to pass mot. Video sent later shows that nail in middle of tyre. Therefore option to repair existing tyre should have been given, but wasn't. Torn driver windscreen wiper missed in mot check.

20 September 2026

MOT completed in good time while I waited. Reception very friendly

18 September 2026

The service was good but the outcome was unacceptable

17 September 2026

Staff very professional and friendly

16 September 2026

Poor customer service. Not a swift appointment, waiting longer for the paperwork to be done than the MOT took. Said the wash would take longer than the shout a lot, so declined, but car was sat after 30mins complete. No call to say it was done.

16 September 2026

Staff were professional, friendly, efficient & kept me informed throughout

16 September 2026

Amazing customer service

15 September 2026

Excellent from start to finish. Attentive and professional. Service done quickly. Sorted out my mini app which wasnt working - all without me asking

15 September 2026

All the staff were pleasant and helpful

15 September 2026

Keenan Madden was very professional and made the process simple and provided relevant feedback

15 September 2026

Excellent service

14 September 2026

All very informative

14 September 2026

Professional friendly staff that were very understanding of our needs and very helpful.

13 September 2026

Easy to deal with and given all information needed. Reception staff were excellent!

12 September 2026

Team did a great job and returned the car early.

10 September 2026

Chris, Angie, Dec & the Team at Sandal Mini are fantastic. With each visit they excel themselves with the customer service, & detail.

08 September 2026

Always attentive and ensure I receive appropriate feedback ensuring a good service

08 September 2026

The staff were very professional and friendly. Updates were provided in good time and prices of work discussed.

06 September 2026

Overall the service was good but the washer rather wasn't topped up. Is ya not part of the service?

06 September 2026

Receptionist was very amiable and keen to help. She had a very proactive attitude.

03 September 2026

Everything went to plan, on time, friendly service

03 September 2026

Car in for the same problem as earlier in the year. You were vague & inconclusive then & worse this time. The AA came out to get us back on the road & stated clearly what the issue was. This information was relayed to yo but you couldn't find diagnos

03 September 2026

Easy process from start to finish . and was kept updated with any developments

01 September 2026

Helpful and on time

01 September 2026

Hassle free

01 September 2026

As I have already explained to the lady from the Mini dealership the work thatt you did was fine and the collection and delivery went well you online communication was poor in places.

31 August 2026

Always welcoming and first class service

31 August 2026

Easy to book Car ready on time Friendly staff

30 August 2026

Excellent service from start to finish. I was kept informed at every stage.

30 August 2026

Great service but had to come back a second time as incorrect tyres ordered initially

30 August 2026

Very happy with Mini Sandal. Very professional & kept me really informed throughout the process.

30 August 2026

cos it was xselant service

29 August 2026

I have been a few times and staff are Professional, Friendly they can't do enough to make you very welcome, a delight to see and very polite.

27 August 2026

Very efficient and accurate

26 August 2026

Pleasant reception

24 August 2026

Excellent customer service and managed to resolve the issue.

24 August 2026

Great customer service

24 August 2026

The service could have been better

20 August 2026

Easy drop off and collection. Polite and helpful staff.

20 August 2026

Efficient and friendly

19 August 2026

The lady on reception was super helpful, thank you.

19 August 2026

The reception staff (specifically Tracy) were very professional and welcoming. Tracy kept me updated with the latest updates with my car. Thank you for the wonderful service.

17 August 2026

Hi, from booking to picking up the car it was a very satisfying experience. Tracy on reception was a star. I just compare to my experiences in last 2 years. Something has definitely changed for the better. Well done for taking the last year feedback.

16 August 2026

Very satisfied, the Centre delivered a smooth, supportive and well-organised service experience throughout.

16 August 2026

Nothing went wrong

15 August 2026

Excellent helpful communication from Tracy

11 August 2026

Mini were very accommodating of several different things which needed doing. Kept me up to date.

11 August 2026

Just took a bit longer than anticipated but I was kept informed about what was happening and the repair was completed to a high standard.

11 August 2026

Mentioned an issue that I had with the windscreen wipers from juddering across the windscreen. (I had already replaced the worst blade). Received video and issue at 16:44pm and asking for authorisation. Call from dealership at 4:30pm to collect car.

09 August 2026

Excellent service with pleasant approachable staff.

09 August 2026

The video was informative and the staff were helpful.

08 August 2026

All the staff dealing with me directly were very courteous, helpful and friendly, especially Tracy. Knocked a star off as a member of staff in the car park was quite officious with my husband who was just waiting for me. It left a bad feeling.

05 August 2026

04 August 2026

The work carried out on my car was 1st class.

03 August 2026

All service aspects were excellent but the car didn't receive the promised wask on the first visit, so I was promised a full valet on the second visit. When I received the car back it definatly wasn't a full valet!

02 August 2026

Very expensive to diagnose a fault which then turns out not be be cost-effective to repair. However, reception was very helpful and explained everything in full.

28 July 2026

Good communication, good process.

28 July 2026

A nice welcome when car brought in and all work and future work needed explained

28 July 2026

5star service, excellent customer care, staff knowledgeable and able to explain diagnostics, professional and paced information to my requirement.

27 July 2026

Friendly helpful staff , clean curtesy car

27 July 2026

As always I do not need to worry and just leave the work up to you. Everyone is freindly and easy to ask questions if required. My MOT certificate was with my bill - great I needed it to renew my licence.

27 July 2026

The lady who booked me in was lovely. Really informative and helpful. My car was looked after and even had a mini valet which was a treat. All In all making it a 5star experience

26 July 2026

Always a pleasure to visit and well looked after.but didn't have car cleaned due to time of MOT.if something was wrong then time would be at a push as you close at 5.shouldn't recommend a 2.30 MOT as means you sacrifice your free car clean

26 July 2026

I wasn't aware that I had a free service, so I was happy about that. Also I didn't realise that my car would be washed and vacuumed free of charge too. I think I have another service due now. Can you advise me about the above if it's included again

25 July 2026

From entering the premises everyone was happy and friendly

25 July 2026

Great service, Tracy was a great help throughout !!

22 July 2026

Very good

20 July 2026

Good service

20 July 2026

Did not receive a video showing what had been carried out.

19 July 2026

Really pleasant greeting. Kept up to date with progress.

19 July 2026

Everyone very heloful

19 July 2026

It all seemed very efficient!

19 July 2026

Super helpful staff Kept informed of progress Appointment times strictly adhered to Reasonable pricing strategy

14 July 2026

Car MOT experience was seamless from booking through to collection.

14 July 2026

Car passed with no issues and on time

11 July 2026

Completely satisfied. We think all the staff at Sandal Huddersfield were fantastic from the moment we first walked into the showroom to the time when we drove away with our new Mini Cooper E. Thanks to Finn, Jack and Ange.

10 July 2026

Prompt efficient service. Staff were very professional and helpful.

FIND Sandal Huddersfield.

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

24 DECEMBER (CHRISTMAS EVE) 8:30am – 2:00pm
25 DECEMBER (CHRISTMAS DAY) CLOSED
26 DECEMBER (BOXING DAY) CLOSED
31 DECEMBER (NY EVE) 8:30am – 2:00pm
1 JANUARY (NEW YEAR’S DAY) CLOSED

Phone

01484 416000

Map

Areas served

Huddersfield and the surrounding areas, including Bradford, Halifax, Brighouse and Bingley

View map

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat: 08:00 - 14:00
Sun:CLOSED

Phone

01484 416000

Map

Areas served

Huddersfield and the surrounding areas, including Bradford, Halifax, Brighouse and Bingley

View map