About Your Local MINI Retailer | Sandal Huddersfield

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OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

108 ratings and 70 comments received in the last 90 days.

02 November 2025

overall very satisfied with experience only issue was the wait time.

26 October 2025

Very quick and smooth experience

25 October 2025

All straight forward-Jack was very easy to deal with as are all the staff at Sandal??

21 October 2025

jack was proactive, helpful and kept us updated every step of the way.

18 October 2025

Great service

14 October 2025

Extremely satisfied

04 October 2025

Helpful staff

27 September 2025

great

25 September 2025

Good to deal with, no hard sell, answered all my questions, didn't run off every five minutes to ask the sales manager, well done refreshing change.

14 September 2025

Very pleasant knowledgeable staff at Mini Centre.

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14 September 2025

Great service- when I called in to ask about something the sales person recognised me straight away and helped me out I did initially go to the Rochdale Mini centre but the man there was very rude and dismissive of me so I left

14 September 2025

I felt the salesman said what he needed to to get me to buy but then didn't follow through with it

04 September 2025

Delivered on time, spec just as ordered, no problems. Thank you for Smooth handover.

22 August 2025

Francis was friendly and helpful and knowledgeable

11 November 2025

Excellent professional service from arriving to collecting our vehicle. Tracy Bolton was extremely helpful and efficient in dealing with our requests.

10 November 2025

No problems encountered at all.

10 November 2025

The service I received as a potential buyer was much superior to the service I received as a customer.

10 November 2025

Had no issues

09 November 2025

The staff were amazing and so friendly especially Lorraine on reception and Kim who looked after me my car was in a few days and they went out of their way to sort me a courtesy car.

09 November 2025

Everything was as expected.

05 November 2025

Great extras (car washed and vaxed out) service booking was really easy

05 November 2025

Brilliant team, efficient, super quick service on our car, booked our car for brake fluid change and new brake pads as per advisory on last mot but was told they had been replaced.

05 November 2025

No hassle

31 October 2025

Good

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28 October 2025

Great customer focused service from Sarah Derbyshire & Tracy Bolton on delivering a 10 out 10 experience. Well done & thank you to both a credit to the dealership.

27 October 2025

Lack of updates provided. Received initial inspection video but had to call for confirmation of completion of work.

27 October 2025

Staff were lovely and trustworthy. Gave genuine advice on what would need attention when rather than trying to pressure into getting advisories done straight away.

24 October 2025

I waited for the car to have its MOT in comfortable surroundings and it was also washed and cleaned inside and out .

22 October 2025

I do not think that you have the customer at front of mind. wait times are too long, and too many errors are made, e.g. not booking service slots, resulting in the customer wasting at least an hour out of their day, and then no 'good will' gestures.

18 October 2025

Good service focus from bookings. Beth was great when taking the car from me but the courtesy car was dirty inside and had empty drinks bottles and cans in it. When collecting my car the male service advisor accused me of taking the key ring.

17 October 2025

Got the date time I requested for my MOT and all went well with the booking

16 October 2025

Very satisfied k

15 October 2025

Efficient and friendly staff

15 October 2025

A good experience from booking the car in to collecting it after the work being completed.

13 October 2025

Friendly and helpful

12 October 2025

Had to call several times for updates on car as no one calling back. Last call at 4:55 and they said was ready but closed at 6. When I arrived had to wait about 10-15 mins for someone to come out to reception.

11 October 2025

Service was friendly and prompt

11 October 2025

When I called I was on hold for a oong time then told just to come in and the person looking after my car would co.e down. I did and they kept me waiting then hadn't read my vehicle health check so couldn't answer my queries.

09 October 2025

I have such a great distrust in the garage now. See above. I want a new car once I get some inheritance, and following my last two visits, it will not be a mini.

08 October 2025

It's sometimes slow to collect car after a service.

05 October 2025

Please see above. Great customer service and communication

02 October 2025

Very satisfied

01 October 2025

Car not ready at 5pm as agreed. Did not receive an update call as stated. I had to chase up by phone. Told I would be rung back. Waited 30 mins for this. Told car was ready. Had to wait another 30 mins in deserted showroom as it was now after 6pm.

30 September 2025

As the note above

30 September 2025

Staff were lovely and friendly, greeted with a smile. The showroom is nice to sit in whilst waiting for my car

28 September 2025

Great service, reasonable pricing for main dealer. Easy to book

27 September 2025

Could not find my car then found out it was still in the compound. Urgency nil.

24 September 2025

Get everything checked for my safety and driving experience

23 September 2025

they even valeted the car

23 September 2025

Quick service

21 September 2025

I am so pleased with the service that Sandall will definitely be my future go to service centre.

20 September 2025

Always had excellent service from Sandal and wouldn't go anywhere else.

20 September 2025

Service completed early and all the details were presented excellently

19 September 2025

Faultless service by Jack and Ange. The icon above didn't seem to work. My rating is five stars.

18 September 2025

Kept informed of progress.

18 September 2025

As above

15 September 2025

See above. It wasn't really a service, but once they had the vehicle, the work was completed quickly

08 September 2025

great staff everything done well and to time

03 September 2025

I was able to wait at the site while my car MOT was in process. The facilities are very comfortable and I was able to continue working remotely while I waited.

03 September 2025

Easy to book, kept up to date throughout the process

02 September 2025

Nothing to complain about

02 September 2025

Excellent service, as usual. Special thanks to the valeting team. My car was gleaming.

01 September 2025

Everything seems to be now sorted

01 September 2025

I had 2 points I wanted exploring and these were both addressed

31 August 2025

Easy to book. Polite helpful staff.

31 August 2025

5 stars for 5 star service

30 August 2025

There was a red item on my vehicle health check. My rear brakes were noted as being

23 August 2025

The car was ready on time the only one thing was can't understand why you charge for courtesy car should they be free of charge for the day ?

18 August 2025

I was satisfied with the work that was done on my vehicle.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Sandal Huddersfield

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01484 416000

Map

Areas served

Huddersfield, Bradford, Halifax, Brighouse, Bingley

View map

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat: 08:00 - 14:00
Sun:CLOSED

Phone

01484 416000

Map

Areas served

Huddersfield, Bradford, Halifax, Brighouse, Bingley

View map