About Your Local MINI Retailer | Sandal Huddersfield

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

167 ratings and 136 comments received in the last 90 days.

08 August 2026

Very helpful, hassle free, timely service and delivered what we agreed

08 August 2026

Very attentive and freindly staff , made us feel comfortable throughout our dealings

07 August 2026

Friendly staff and not pushy

06 August 2026

Francesca has been a dream to deal with. We would recommend her and mini to anyone, she is polite, knowledgeable and informative.

02 August 2026

Helpful Infomative Easy

02 August 2026

Everything was very clear! Very helpful staff.

02 August 2026

The sales person (Declan Sweeney) who looked after us from our initial showroom visit through to handover was excellent. He was extremely helpful and knowledgeable and made us feel comfortable with our decision to move to our first fully electric car

28 July 2026

Polite and helpful. Full information given.

28 July 2026

Declan Sweeney, was just incredible. It can be a very confusing and traumatic time buying a new car especially as it was procured through the Mobility. Protect this young man, he will serve you well.

26 July 2026

The staff were very nice and professional. I was kept up to date at all times. They went out of their way to ensure the experience was good for me. Keinan was very good through the whole process.

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26 July 2026

Agent was friendly and helpful

25 July 2026

Jack was very good and knowledgeable.

24 July 2026

the sales executive was excellent.second to none.

23 July 2026

Fantastic staff, wonderful customer service. A wonderful experience :)

23 July 2026

Declan, at Huddersfield Sandal, was an excellent help, from start to finish, he made us feel welcome and helped us truly feel like part of the Mini Family.

17 July 2026

Keinan Madden couldn't have been more friendly, helpful, flexible and efficient.

14 July 2026

Great experience throughout ...

13 July 2026

More like 4.5 stars. Overall very happy and satisfied with the purchase and delivery experience (Esp with Ben. He was very patience and nice!) except the dash cam issue I am experiencing. Felt like I shouldn't have to bring my car back so soon for it

12 July 2026

Very comprehensive handover and in particular the time spent to explain the operation of the car software.

09 July 2026

Sales person-Keinan- very easy to talk to and couldn't have been more helpful. He seemed very knowledgeable and wasn't pushy at all

07 July 2026

A good experience all round.

06 July 2026

Good communication

25 June 2026

Everything went smoothly from order to delivery. Can't ask for more and never had to chase anything up.

25 June 2026

Absolutely love my new car. Everything was very simple and efficient.

24 June 2026

Both Chris Greenwood and Fin were excellent with the hand over and and answered all my questions regarding the car's technology but I still have a lot to learn Many thanks

20 June 2026

Electric range much less than discussed when we bought the car

18 June 2026

Staff professional and very obliging. Easy to talk to and very friendly

18 June 2026

Fantastic service from start to finish. Finn and Kieran were so helpful and understanding of my needs. Very knowledgeable and nothing was too much trouble. They were a pleasure to deal with. Most impressed.

14 June 2026

Because we were made very welcome from walking in the showroom to leaving by all your staff, nice to be treated as a possible long term client rather than a quick sale and then showed the exit !!

09 June 2026

Time was taken to explain everything fully from ordering to collection.

07 June 2026

The sales rep, Jack, was excellent from start to finish. Explained everything we needed to know about the car, from our initial enquiry to handing over the keys.

06 June 2026

Great service

05 June 2026

Excellent service from the whole team Friendly and helpful with any questions

03 June 2026

Pain free and a pleasure. Really pleased with Jack. Ang very helpful too.

01 June 2026

Easy and straightforward made car affordable by by working through options for me . Knowledgable helpful and given me good tips on how to get best out of my mini

31 May 2026

Good service from ordering the car to collecting. Fran very knowledgeable about the car and has been extremely helpful.

31 May 2026

Excellent service by all at Sandal Huddersfield

30 May 2026

Easy transition, really friendly people who did the handover. Everything was explained perfectly

21 May 2026

Pleased with the car and the help from Miss Fran Wood

20 May 2026

Fantastic service from start to finish

15 May 2026

Professional customer service throughout the process.

15 May 2026

Efficient service and felt all my requirements were met. All staff were personable, friendly and professional. Found my perfect car quickly and Keinan was thorough and professional throughout the process.

14 May 2026

Fran really helpful and patient with us helping to make correct choice. Also helped with further help after delivery with the technology.

09 August 2026

The video was informative and the staff were helpful.

09 August 2026

Excellent service with pleasant approachable staff.

08 August 2026

All the staff dealing with me directly were very courteous, helpful and friendly, especially Tracy. Knocked a star off as a member of staff in the car park was quite officious with my husband who was just waiting for me. It left a bad feeling.

05 August 2026

04 August 2026

The work carried out on my car was 1st class.

03 August 2026

All service aspects were excellent but the car didn't receive the promised wask on the first visit, so I was promised a full valet on the second visit. When I received the car back it definatly wasn't a full valet!

02 August 2026

Very expensive to diagnose a fault which then turns out not be be cost-effective to repair. However, reception was very helpful and explained everything in full.

28 July 2026

5star service, excellent customer care, staff knowledgeable and able to explain diagnostics, professional and paced information to my requirement.

28 July 2026

A nice welcome when car brought in and all work and future work needed explained

28 July 2026

Good communication, good process.

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27 July 2026

Friendly helpful staff , clean curtesy car

27 July 2026

The lady who booked me in was lovely. Really informative and helpful. My car was looked after and even had a mini valet which was a treat. All In all making it a 5star experience

27 July 2026

As always I do not need to worry and just leave the work up to you. Everyone is freindly and easy to ask questions if required. My MOT certificate was with my bill - great I needed it to renew my licence.

26 July 2026

Always a pleasure to visit and well looked after.but didn't have car cleaned due to time of MOT.if something was wrong then time would be at a push as you close at 5.shouldn't recommend a 2.30 MOT as means you sacrifice your free car clean

26 July 2026

I wasn't aware that I had a free service, so I was happy about that. Also I didn't realise that my car would be washed and vacuumed free of charge too. I think I have another service due now. Can you advise me about the above if it's included again

25 July 2026

From entering the premises everyone was happy and friendly

25 July 2026

Great service, Tracy was a great help throughout !!

22 July 2026

Very good

20 July 2026

Did not receive a video showing what had been carried out.

20 July 2026

Good service

19 July 2026

Super helpful staff Kept informed of progress Appointment times strictly adhered to Reasonable pricing strategy

19 July 2026

Everyone very heloful

19 July 2026

Really pleasant greeting. Kept up to date with progress.

19 July 2026

It all seemed very efficient!

14 July 2026

Car MOT experience was seamless from booking through to collection.

14 July 2026

Car passed with no issues and on time

11 July 2026

Completely satisfied. We think all the staff at Sandal Huddersfield were fantastic from the moment we first walked into the showroom to the time when we drove away with our new Mini Cooper E. Thanks to Finn, Jack and Ange.

10 July 2026

Prompt efficient service. Staff were very professional and helpful.

08 July 2026

All the staff I met during my visit were very friendly welcoming polite and helpful answered any questions I had and helped me through downloading the Mini app

07 July 2026

Whilst I am happy that the service technician found a cut in one of my wife's car tyres on its MOT. The car was supplied new by an approved Mini dealership JCT, has only had Continental tyres fitted from new, so to be told no replacement option?

06 July 2026

My car was not ready on the same day which was not an issue as I had a courtesy car. I was asked to return this first thing as it was needed for another customer. I complied and at 8 am no one there. So I had to wait 20 minutes to simply swap keys.

06 July 2026

I was able to sit and wate for my car and the work was completed in roughly the time they said it would be and staff very friendly and helpful .

05 July 2026

All good

05 July 2026

I was completely satisfied.

02 July 2026

It was a easy experience

01 July 2026

Great service

01 July 2026

Very efficient service at Sandal Mini. All communications were handled politely and efficiently.

30 June 2026

Friendly, helpful reception staff.

30 June 2026

Great service from reservation to completion.

29 June 2026

Good communication throughout booking process and the car service itself. I like that my service includes car valet too.

29 June 2026

Great service and good value.

29 June 2026

Efficiency of staff and ease of service.

29 June 2026

Always a smooth and pleasant experience when dealing with Sandal Mini Huddersfield

28 June 2026

Great service and reliability

25 June 2026

No isssues

24 June 2026

Excellent as always

24 June 2026

One issue resolved eg wheel refurbished under insurance. Car mat issue not! Car also not washed something that other dealers have done.

24 June 2026

Took our car in as planned, the work was done on schedule and it came back sparkly clean, thanks to all

23 June 2026

10/10 service as always

23 June 2026

Car ready when promised. No hassle service from helpful advisors and nice coffee in the waiting area

22 June 2026

Receptionist Tracey kept me informed And so did the mechanic working on my car

22 June 2026

Informed of tyre wear & offered to replace . My mini has only 3000 miles . I took it straight to kwik fit who confirmed to me I didn't need new tyres

21 June 2026

Friendly service at all times.

21 June 2026

Welcoming staff and keot informed.

20 June 2026

On time and without any hassle

19 June 2026

Although very expensive for labour the attention from staff was very good

19 June 2026

Hassle free, straightforward, on time.

18 June 2026

Staff v friendly and helpful

16 June 2026

Welcoming, professional and didn't have too long to wait

15 June 2026

All issues resolved quickly

15 June 2026

We asked for a price for the repairs highlighted in the inspection and have chased several times, ideally we wanted to have these done on 24th when it is booked in, but without a price can't do this

14 June 2026

Tracy was very competent and handled my questions with knowledge and experience to a satisfactory conclusion.

14 June 2026

Kept up to date all the way

11 June 2026

Personal service, considerate of my situation, kept me informed.

11 June 2026

Did what was required as arranged and expected.

10 June 2026

Fast reliable efficient service

10 June 2026

They were very efficient and I was kept informed of the progress

09 June 2026

The staff are kind and friendly. Car was washed and cleaned nicely. Great service from Kim! Thanks again Sandal

09 June 2026

From my initial booking through to the day my car was in the workshop the contact I had was always friendly and helpful.

08 June 2026

Service was very friendly. Dec explained things very clearly and went through everything. Followed up with a call and made everything flow so things went without any problem.

08 June 2026

Tracey goes above and beyond to make sure that everyone is happy with the service at mini

07 June 2026

I book my mot in school hols online. I had two cancellations, the 3rd was registered as 10am but I was told it was 10.30 when I arrived, I was there over 3hrs. The car was not washed or vacced. The lady helping was called Christine and polite.

07 June 2026

Good communication from time of booking through to collection and everything carried out as anticipated.

06 June 2026

A stress free experience staff very polite

06 June 2026

Easy and great service.

04 June 2026

The service provided was excellent, very helpful and pleasant personnel. Kept informed throughout the process of buying and never felt rushed into anything.

03 June 2026

Reception staff approachable and very helpful

03 June 2026

Very friendly staff - completed job in time agreed (it was a waiting appointment)

02 June 2026

Good service, no hassles.

28 May 2026

Exceeded my expectations, communication was brilliant and issues explained clearly and concisely, hence five stars

28 May 2026

My car was diagnosed and repaired really quickly. Tracey the service advisor was incredibly friendly and helpful, she stayed in contact throughout and explained everything clearly. Issues with car have been completely resolved

28 May 2026

Thanks to Tracy for her help ......excellent

24 May 2026

Done within thetime limit

24 May 2026

21 May 2026

It took 2 visits for the problem to be diagnosed but then excellent for repair

19 May 2026

Repair and complimentary inspection carried out professionally by friendly Dealership personnel from Reception to technicians. Great experience plus very comfortable knowing my car has been in safe hands. Excellent.

19 May 2026

Excellent service

18 May 2026

Friendly and efficient

17 May 2026

Service expensive and didn't even valet car

16 May 2026

Very satisfied with work done in my mini and it was left perfectly clean. Thanks

15 May 2026

The lady on reception who dealt with me was just fabulous . she is an asset to your company! Friendly, helpful but still professional.

14 May 2026

Easy booking in process. Communication throughout my visit was 10/10

14 May 2026

Good communication and thorough service

FIND Sandal Huddersfield.

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

24 DECEMBER (CHRISTMAS EVE) 8:30am – 2:00pm
25 DECEMBER (CHRISTMAS DAY) CLOSED
26 DECEMBER (BOXING DAY) CLOSED
31 DECEMBER (NY EVE) 8:30am – 2:00pm
1 JANUARY (NEW YEAR’S DAY) CLOSED

Phone

01484 416000

Map

Areas served

Huddersfield and the surrounding areas, including Bradford, Halifax, Brighouse and Bingley

View map

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat: 08:00 - 14:00
Sun:CLOSED

Phone

01484 416000

Map

Areas served

Huddersfield and the surrounding areas, including Bradford, Halifax, Brighouse and Bingley

View map