About Your Local MINI Retailer | Sandal Huddersfield

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

109 ratings and 78 comments received in the last 90 days.

26 March 2026

100% satisfaction, really happy with my new car

26 March 2026

Jack has the patience of a saint, all my back and forth with decision making! Also such a knowledgeable and helpful person when explaining everything to me through the whole process. Ange is also so lovely, and it meant a lot come see me on collect

25 March 2026

No nonsense deal with efficient service.

25 March 2026

Customer service experience with Jack from start to finish, was exceptional

25 March 2026

From choosing my car to leaving with my new car I felt completely happy and felt it was a breeze. Keinan at the Huddersfield group is absolutely amazing! made me feel comfortable through every step of the process & was quick to answer any questions.

17 March 2026

Great customer service with friendly staff who explained everything well.

15 March 2026

Lovely car. Just what we wanted and needed. Very fast transaction once cat was available. Friendly staff.

12 March 2026

We are very happy with the vehicle we bought and the advice and the advice we received. Jack Glynn looked after us every step of the way, and Chris and the rest of the staff were very helpful and attentive to our needs.

12 March 2026

Helpful, friendly, knowledgeable staff

12 March 2026

The service and communication were excellent all the way through from choosing the right car to the handover. Delighted with the car and the customer service. Fran and Ange were excellent throughout.

See all reviews

12 March 2026

Supported me through a difficult situation, with my last car the reg was recorded incorrectly on wheel and alloy cover, I was going back and forth with the insurer after paying £400 for new tyres. Ange and Jack looked after me and got all this done

09 March 2026

excellent customer service

04 March 2026

I would highly recommend anyone to buy a Mini from Sandals in Huddersfield. A great service and first rate experience that doesn't feel pushy, and that takes the time to listen to the customer. I love my new car.

28 February 2026

Jack took me on yesterday drive of a new mini and I was sold on the car, his interpersonal skills were excellent, and I felt that he had integrity. The car was also fabulous

27 February 2026

The whole experience was fantastic, start to finish

23 February 2026

Absolutely fantastic and caring staff at sandal Huddersfield, made me feel so welcome

17 February 2026

An excellent and detailed handover and explanation/ set up all of all the new technical items in the Mini buy Fran Wood - I've even remembered most of it as well ??

10 February 2026

Keenan and Ange were brilliant, approachable, knowledgeable and never pushy

03 February 2026

Completely satisfied as I found Keinan and his colleagues very helpful.

05 January 2026

Staff all really friendly and helpful. Agent very good knowledge. Answered all my questions, took time to help me.

26 March 2026

Workmanship was good - customer service was very poor

25 March 2026

Because they were extremely efficient and helpful

24 March 2026

Excellent customer service.

23 March 2026

Great communication from start to finish. Mini staff are always so friendly & polite. Great customer service.

19 March 2026

Quick service and communication

16 March 2026

Work done as requested on time

16 March 2026

Completed service whilst I waited, quick turnaround and car had been washed and vacuumed.

11 March 2026

Excellent service, prompt and efficient.

10 March 2026

Professional service

09 March 2026

Customer service was excellent

See all reviews

08 March 2026

Great service from all staff

08 March 2026

Always completely happy with the service .

07 March 2026

Kim is an excellent service advisor she always provides a 10/10 service and support without exception. She is a first class communicator and I would suggest her customer service skills are something that Sandal BMW should appreciate, I certainly do!

07 March 2026

Quick service friendly staff

07 March 2026

All very efficient with polite knowledgable personnel

07 March 2026

I just picked up my new mini on Thursday, Finn and Jack couldn't have done any more for me they were absolutely brilliant! I love my new car and everyone at Sandal made my experience so smooth!

07 March 2026

Always helpful

07 March 2026

I had a good experience at Sandall Mini on my last visit, Tracy was very helpful.

04 March 2026

Helpful and friendly service

03 March 2026

Fantastic service, very efficient and easy to deal with. Would highly recommend

02 March 2026

Friendly courteous staff, job completed on time.

02 March 2026

I was having problems with my aceman. The handbrake stopped coming on automatically when I switched the car off. I was able to book it in quite quickly.

28 February 2026

The staff were very helpful and happy

26 February 2026

Easy booking and service carried out as expected.

24 February 2026

My problem was resolved without any hassle.

24 February 2026

Staff welcoming helpful and very friendly

24 February 2026

Easy to book, everything on time, excellent coffee!

23 February 2026

Keinan Madden the sales person was great answered all our questions honestly & poilitely as were all the other staff.

23 February 2026

Unfortunately experienced confusion about the service booked ! I had booked for its first major service Filters, oil, plugs, brake fluid plus MOT Despite the car's computer system and the Mini app, confirming all above needed attention! Not 5 star

21 February 2026

Excellent and clear communication throughout

21 February 2026

Pleasant staff, kept informed of progress. Nothing to find fault with.

20 February 2026

Excellent

18 February 2026

Great service and friendly staff

18 February 2026

The service was easy to book, I fad space to work, the colleagues were great. I then had to go to the parts department for batteries for my key fob and the service was terrible. A doorbell to ring, no way of knowing if heard, left to wait for ages.

18 February 2026

Staff v friendly and informative.

15 February 2026

Efficient and reliable.

14 February 2026

Good communication

10 February 2026

The work was done efficiently also staff were helpful and friendly.

07 February 2026

This message was meant to be sent to my ex husband. You appear to have forgotten to update his details despite several previous requests to do so. This is a breach of GDPR and I would like confirmation that this is resolved once amended

04 February 2026

Difficult communication Keep you waiting High costs In one occasion managed to shear off a bolt in a brake caliper and then charge ME for the restorative work that was needed. Would not engage and reimburse when I followed the complaint process.

04 February 2026

Easy and pleasant to deal with, great communication, just simple good service.

04 February 2026

Everything was professional and the staff were very kind and friendly

04 February 2026

Initial rude email from head of service at Sandal Huddersfield. Had to get in touch with BMW UK customer in the middle between Sandal and BMW UK. Run diagnostic test got the results a service rep Tracy said that they would be sent to BMW UK not case.

02 February 2026

Timely and good communication

01 February 2026

I had to phone the Centre three times over the space of one week before someone called me back so that I could book by MOT. This is not the customer service I expect from Mini.

31 January 2026

No issues, usual friendly staff, no problems.

28 January 2026

Booking in process was easy with flexible dropping off times. A hire car loan would be even better. The Service Advisor kept me informed of progress at regular intervals and negotiated a good rate for tyres.

26 January 2026

Helpfull staff, with a smile

26 January 2026

Very professional and quick I thought the whole experience as excellent

25 January 2026

I was looked after very well

25 January 2026

Helpful staff, fixed my problem, fitted me in quickly

24 January 2026

Service quick and staff friendly

20 January 2026

Communication was100percent

19 January 2026

Too expensive

19 January 2026

Very efficient, great work on refurbishing alloy.

17 January 2026

Very disappointed with the supposed curtesy car I've bought 3 Coopers from Sandal and I feel I'm a good customer I've just paid £505 for a service and you want me to pay £30 more for the curtesy car next service will be an independent garage

13 January 2026

Always a professional service

07 January 2026

A difficult technical issue was investigated thoroughly and good feedback given. However the problem could not be concluded

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sandal Huddersfield.

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01484 416000

Map

Areas served

Huddersfield and the surrounding areas, including Bradford, Halifax, Brighouse and Bingley

View map

Address

98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat: 08:00 - 14:00
Sun:CLOSED

Phone

01484 416000

Map

Areas served

Huddersfield and the surrounding areas, including Bradford, Halifax, Brighouse and Bingley

View map