OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
100 ratings and 62 comments received in the last 90 days.
05 January 2026
Staff all really friendly and helpful. Agent very good knowledge. Answered all my questions, took time to help me.
01 January 2026
problem with the seat cover but getting it sorted with a replacement
31 December 2025
Kienan (the salesman) did a great job in walking me through the process. He was terrific to deal with. As was Ange at the end.
30 December 2025
I particularly appreciated the very thorough hand over of my new car. I never felt rushed and Fran answered all my questions. Chris talked me through all the financial details.
17 December 2025
Everything organised and ran smoothly
11 December 2025
Easy to deal with
02 December 2025
The staff were fantastic helpful and accommodating.
01 December 2025
They were in constant contact with me and kept me updated at all stages. Delivery was on time and Jack explained the cars functions he also reassured me that he would follow up after a few days to see that everything was good.
27 November 2025
The team at Sandal Mini Huddersfield were all marvellous throughout the purchase. Responses to any queries were prompt and clear, the paperwork was explained well and the handover was enjoyable. Their level of service is just what a customer wants.
07 February 2026
This message was meant to be sent to my ex husband. You appear to have forgotten to update his details despite several previous requests to do so. This is a breach of GDPR and I would like confirmation that this is resolved once amended
04 February 2026
Difficult communication Keep you waiting High costs In one occasion managed to shear off a bolt in a brake caliper and then charge ME for the restorative work that was needed. Would not engage and reimburse when I followed the complaint process.
04 February 2026
Everything was professional and the staff were very kind and friendly
04 February 2026
Easy and pleasant to deal with, great communication, just simple good service.
04 February 2026
Initial rude email from head of service at Sandal Huddersfield. Had to get in touch with BMW UK customer in the middle between Sandal and BMW UK. Run diagnostic test got the results a service rep Tracy said that they would be sent to BMW UK not case.
02 February 2026
Timely and good communication
01 February 2026
I had to phone the Centre three times over the space of one week before someone called me back so that I could book by MOT. This is not the customer service I expect from Mini.
31 January 2026
No issues, usual friendly staff, no problems.
28 January 2026
Booking in process was easy with flexible dropping off times. A hire car loan would be even better. The Service Advisor kept me informed of progress at regular intervals and negotiated a good rate for tyres.
26 January 2026
Very professional and quick I thought the whole experience as excellent
FIND Sandal Huddersfield.
Address
- 98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01484 416000
Huddersfield and the surrounding areas, including Bradford, Halifax, Brighouse and Bingley
Address
- 98 Leeds Road, Huddersfield, West Yorkshire, HD1 6NN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat: 08:00 - 14:00
- Sun:CLOSED
Phone
- 01484 416000
Huddersfield and the surrounding areas, including Bradford, Halifax, Brighouse and Bingley
03 February 2026
Completely satisfied as I found Keinan and his colleagues very helpful.