"The girl who dealt with us was absolutely second to none. She was called Zoe Calcott."
"I am currently abroad on holiday. I will send a letter of appreciation to the garage thanking them personally for the excellent service. When my daughter and I (she also has a mimi) visit the garage it feels as though you are welcome."
"The service was very good."
"I called to advise I would arrive to pick my car up, I was waiting 25 minuets for some one, I found the BMW staff were rude."