Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

service

5

Super helpful and arranged courtesy car. Far superior experience than Stratstone Leeds where I had bought my car (and had it serviced) I will now only use Huddersfield mini. The lady at the desk was very accommodating around my busy schedule

04 October 2018

service

1

Customer service and attitude of staff is appalling. They keep you waiting at the front desk for ages, then appear with no word of apology. When you ask for something to be done you can be sure it wont be done when you come back to collect your car.

02 October 2018

service

5

Booking the service was simple to do

02 October 2018

sales

4

Very helpful salesperson(Jenny) but computer system went down on day of collection causing deley.

28 September 2018

service

5

See above. The fault was diagnosed and fixed in the day and a full explanation given.

28 September 2018

sales

4

I don’t think you can ever be completely satisfied as it’s a negotiation.

28 September 2018

service

5

Fantastic service as always

27 September 2018

service

5

All done well but slow at check in.Told it would be cleaned on the inside, but poor cleaning.

27 September 2018

sales

5

Great service, great car

27 September 2018

service

4

You did what was required

27 September 2018

sales

5

Good saleswoman - Angela Frankland. Kept us informed all way through. Helped us pick the options , sitting with us in many different cars and explaining. . Only negative was high cost of delivery £500 which sermed a little over the top.

26 September 2018

service

5

Again excellent customer service.

25 September 2018

sales

5

Good customer service and the car is amazing.

25 September 2018

service

5

All commitments met, car ready on time, all work done as agreed and pleasant and courteous staff.

25 September 2018

sales

5

The car arrived on time and I was able to arrange a pick up time to suit me. Excellent handover process with the ‘unveiling’, definitely an extra special touch during the whole process.

25 September 2018

sales

5

Stacy did a thorough demonstration of my new vehicle, bonded my mobile phone and showed me the various features and benefits of the Mini Clubman.Also all the accessories were fitted appropriately and explained so I couldn't fault the handover.

23 September 2018

service

5

Staff always periodically come and ask if your ok and encourage you to have beverages. They also keep you up to date about the service and your estimated waiting time.

21 September 2018

service

3

Problem still unresolved

21 September 2018

service

3

Car could have been cleaned better externally

21 September 2018

service

5

No problems

21 September 2018

service

5

Superb customer service

19 September 2018

service

5

They dealt with additional issues I had quickly.

18 September 2018

service

2

AS ABOVE, ONE PROBLEM NOT SOLVED AFTER FOUR VISITS !HOPING THE FIFTH WILL BE SUCCESSFUL.

18 September 2018

sales

5

Again amazing service and everyone has been so helpful.

18 September 2018

service

3

Although I was dealt with professionally and they did everything they could to resolve the problem, I was booked into Huddersfield and not Wakefield, which disrupted my day hugely and left me in the wrong town for the day.

18 September 2018

service

5

Communication with everyone was friendly and efficient with helpful information and advice. The need for a first service came much sooner than expected as, at the time of purchase, the advice was that service intervals were 20000 miles or 2 years.

17 September 2018

service

3.5

Actual service of my car good but the full customer service not quite there

17 September 2018

service

4

Happy with the service, however they removed and destroyed a number of receipts from my car which were to claim expenses from work.

16 September 2018

sales

5

Some problems with transferring private registration plate - not fault of the dealership.

15 September 2018

service

5

Jaycee was brilliant at keeping me informed. Courtesy cars are never ready when you arrive

14 September 2018

sales

5

Friendly, courteous, quick to answer questions. Easy place to get to. Lots of options.

14 September 2018

service

5

Lovely staff who kept us fully informed.

13 September 2018

sales

5

Jenny was lovely and friendly. You could tell her job was to sell the car, but she did it in a really understated way that didn't make me feel like I was being railroaded into a decision. It's a sales technique I much prefer.

13 September 2018

sales

5

Excellent customer service

11 September 2018

sales

5

it was a very enjoyable experience

11 September 2018

service

5

As I said above I was kept informed all the way along and was shown complete respect with everything thing I asked.

11 September 2018

service

5

The work was done on time, and the car returned cleaned.

10 September 2018

service

5

Attention to detail and willingness to deal with anything needed as promptly as possible.Always professional and happy to discuss/ explain work carried out

09 September 2018

service

2

I was previously told one price then when it came to pay I was given another, more expensive

07 September 2018

service

5

Everything done as promised

07 September 2018

service

5

I was really impressed on this occasion. A female called me and she exceeded my expectations. She called me a few times to keep me updated. Very friendly, professional and knew her stuff. I would like her recognised for her excellent service.

06 September 2018

service

3

The machine for washing the car was broken down which I was told about but when I picked it up it hadn’t been vacuumed out.

05 September 2018

service

5

As above. Clear explanations and friendly staff

05 September 2018

service

5

Professional, kept informed, delivered as described.

04 September 2018

service

5

There is nothing negative to say about my experience.

03 September 2018

service

5

This last visit was for an MOT. As usual, I received prompt and friendly attention.

02 September 2018

service

3.5

Efficient service. Car came back very clean, like new. Thank you. But no petrol in it, much lower than when went in.

31 August 2018

service

5

No problems, excellent customer service

30 August 2018

service

4

As above the reception where helpful, pleasant and considerate

30 August 2018

service

5

The service was completed within the time they said it would be. The problem that resulted from the service was dealt with quickly and a courtesy car was made immediately available for me to use whilst the problem was rectified.